Contact information

Contact Us

We’re happy to help with orders, delivery, returns or any other question about your purchase.

Get in Touch

• Email:support@willowharlow.shop
• Phone: +44 20 7659 4578
• Opening hours: Monday - Friday, 9:00 AM - 5:00 PM GMT (closed on weekends and UK bank holidays)
• Response time: we aim to reply to emails within 1-2 business days.

Business Details

• Trading name: Miller Christopher Edward
• Business address: 124 Summer Rd, Thames Ditton KT7 0QR, United Kingdom

Before You Contact Us

Including these details helps us reply faster:

• Your order number and the email address used at checkout
• A short description of the problem
• Photos, if your item is faulty, damaged or incorrect

Quick Links

• Where is my order? See our Shipping Policy or use the “Track Your Order” page. Tracking can take up to 1-2 business days to update after dispatch.
• Returns and refunds: see our Return & Refund Policy. You have 30 days from delivery.
• Damaged or incorrect item: email us straight away with photos and we’ll arrange a replacement or full refund.